Frequently Asked Questions

Welcome to Sports Vill! We're thrilled to offer you a hassle-free shopping experience. Here are some common questions about our shipping and return policies:

Shipping:

1. Q: How long will it take to receive my order?

   A: You can expect your order to be delivered within 2-5 business days. We strive for prompt and efficient delivery.

2. Q: Is there a cost for shipping?

   A: No, Sports Vill offers complimentary nationwide delivery on all products. This way, you can enjoy your shopping without any additional expenses.

3. Q: Which delivery services do you use?

   A: We trust Courier Guy and Aramex for our delivery process. They are renowned for their reliability and efficiency, ensuring your order reaches you in excellent condition.

Refund & Returns:

1. Q: Do you have a refund and returns policy?

   A: Yes, we do. If you receive an order that you find unsatisfactory, please inform us within 7 days of delivery. You can do this by emailing us at info@sportsvill.com or calling our toll-free number at +27 68 213 8633. Kindly include your order number when reaching out to us.

2. Q: How long does it take to process a refund?

   A: The processing and posting of refunds by your bank or credit card company may take approximately 3 days. We appreciate your patience in this process.

Our aim at Sports Vill is to provide you with a seamless and satisfying shopping experience. If you have any other questions or need further assistance, please feel free to reach out to us. We're here to help!